List what we hold
Availability should mean available.
Why direct selling gets a bad name
Stock that was never held, a dispatch date invented to win the order, and a returns process designed to tire you out.
How we work
Hold it, describe it, dispatch when promised
Listing products you don't hold turns every order into a waiting game, and the customer finds out last. Selling from stock keeps the promise honest even when the range is smaller.
Descriptions prevent most returns. Size, quantity and specification stated plainly at the point of ordering means fewer parcels coming back and fewer disappointed buyers.
And returns should be ordinary. Consumers have 14 days to change their mind, by law, and treating that as a cost of doing business is simply more honest than making it an obstacle course.
Our principles
Three beliefs behind the method
Describe it properly
Size, quantity, specification — stated.
Your statutory rights win
14 days to cancel, plus faulty-goods rights.
Need to ask something?
Email us. A reply within one business day, with no sales pressure.