Shop
[LINK TO YOUR ONLINE SHOP OR MARKETPLACE]
What we do, in detail
Four parts of the same thing: what we sell, how it reaches you, trade supply, and what happens if you change your mind.
Program 01 · Stock we actually hold
What we sell
Listing stock we hold keeps delivery promises honest. Each product is described with its size, quantity and specification, because the most common cause of a return is a description that left something out.
Ranges
[YOUR MAIN PRODUCT CATEGORIES]
Stock
Listed quantities reflect what's held.
Questions
Email before ordering if anything is unclear.
Ordering
[YOUR ORDERING METHOD]
Dispatch
[YOUR DISPATCH CUT-OFF]
Delivery
[TYPICAL DELIVERY TIMES]
Tracking
Sent by email where the service includes it.
Program 02 · Dates we can keep
Ordering & delivery
You get a confirmation showing what you bought and what it cost, and a dispatch date we can actually meet. If something turns out to be unavailable we tell you the same day and refund rather than leaving the order open.
Program 03 · Quoted per order
Trade & bulk supply
Businesses buying regularly get agreed pricing and a simple route to reorder. Lead times are confirmed before you commit, because a quoted price with an unknown delivery date isn't much use to anyone running a schedule.
Stage 1 · Requirement
Item, quantity and when you need it.
Stage 2 · Quote
In writing, with lead time stated.
Stage 3 · Supply
Dispatched to the agreed date.
Stage 4 · Reorder
Agreed terms for repeat orders.
Cancelling
14 days from delivery, for most items.
Returning
[YOUR RETURNS PROCESS AND ADDRESS]
Refunds
Processed once the return is received.
Faulty goods
Separate rights, handled without quibbling.
Program 04 · Your rights, not our policy
Returns & support
Consumers buying at a distance have 14 days from delivery to cancel most orders, and separate rights if goods are faulty or not as described. Those rights exist regardless of any policy, so we state them plainly and process returns quickly rather than making it tiring.
A question before you order?
Email us and we'll reply within one business day. No obligation either way.